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Give customer support the way you want

AI agent for instant support. Live chat for human connection

Improving your website conversion & business growth

Give support for Free

No credit card required

Use what fits your customer support flow today. Switch or combine them any time

AI Agentautomatic mode

One-click human takeover at any time

AI replies instantly using your training materials (files & websites) and your custom rules.

  • Instant answers great for FAQs, pricing,onboarding & sales.
  • Behavior controls for tone, when to escalate & fallback rules.
  • Escalation notifications (WhatsApp, email, browser) if needed.
  • Seamless handoff to continue the same chat with a human agent.

Live Chatmanual mode

Your team handles conversations from start to end. Get alerted on new chats and route to teammates. Your ai agent stays silent.

  • Instant notifications (WhatsApp, email, browser) so no chat is missed.
  • Route to the right teammate. Get the best person answering fast
  • Humans handle nuance, reassure & make judgment calls. Human-first chat in the same widget
  • Turn chats into relationships, capture leads while you talk with the built-in contact form

How Chatsana works

An end-to-end customer support solution

From setup to “we’ve got this” in less than 5 minutes to start solving customers issues fast & effectively.

  1. Step 1:Train your agent

    Upload PDFs, add website links & define custom response rules so the AI agent always stays on-brand & on-topic

    Upload website links
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  2. Step 2:Edit appearance

    Match your brand colors, avatar, launcher text,widget position & contact form without touching code.

    Widget color and theme settings
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  3. Step 3:Set mode & notifications

    Choose Automatic (AI answers instantly) or Manual (team answers AI stays silent). Configure WhatsApp, email & browser notifications.

    Select Automatic or Manual mode
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  4. Step 4:Add to your site

    Paste one script snippet on your site and just like that you’re live and ready to give customer support the way you want.

    Copy-and-paste script snippet
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  5. Step 5:Support in action

    AI agent answers instantly & escalates complex issues to humans. Humans take over seamlessly when needed.

    AI responding to a customer question
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  6. Step 6:Review analytics & optimize

    Continuously improve with insights: view analytics by topic, sentiment, geography and day/hourly traffic trends

    Topics and sentiment insights
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